A ServiceNow knowledge integration requires versioning to be enabled on the ServiceNow knowledge base articles; without it the integration fails to create.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- AI agents knowledge base
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Initial set-up for AI agents — Amazon Web Services · tier 2 current vendor documentation · Step 3 > Create a ServiceNow integration, Important note in step 1
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-servicenow-versioning. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-servicenow-versioning
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-servicenow-versioning,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-servicenow-versioning},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-servicenow-versioning},
note = {Source note amazon-connect-q-setup-servicenow-versioning, checked 2026-10-01}
}