When an orchestrator AI agent invokes a Return to Control tool the AI conversation ends, control returns to the flow, and the tool name and inputs are stored as Lex session attributes read with Namespace Lex, Key Session attributes, Session Attribute Key Tool after the Default output of Get customer input.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- self-service
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Use agentic self-service — Amazon Web Services · tier 2 current vendor documentation · Handle Return to Control tools in your contact flow > How Return to Control detection works; Configure routing based on Return to Control tools steps 1-2
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-rtc-session-attrs. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-rtc-session-attrs
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-rtc-session-attrs,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-rtc-session-attrs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-rtc-session-attrs},
note = {Source note amazon-connect-q-setup-rtc-session-attrs, checked 2026-10-01}
}