Legacy self-service is set up by enabling AMAZON.QinConnectIntent in the Lex bot, adding a Connect assistant block, and adding a Get customer input block that invokes the bot, optionally followed by a Check contact attributes block on the Lex session attribute Tool.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- self-service
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- (legacy) Use generative AI-powered self-service with AI agents — Amazon Web Services · tier 2 current vendor documentation · Set up self-service, steps 1-5
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-legacy-setup-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-legacy-setup-steps
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-legacy-setup-steps,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-legacy-setup-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-legacy-setup-steps},
note = {Source note amazon-connect-q-setup-legacy-setup-steps, checked 2026-10-01}
}