Under Customer Basic, AI agent assistance and AI self-service are each listed at $0.0080 per voice minute and $0.0015 per chat message on top of channel charges.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- pricing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Amazon Connect Customer Pricing Appendix — Amazon Web Services · tier 2 current vendor documentation · Customer Basic pricing, AI agents rows (self-service and agent assistance)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-basic-ai-rates. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-basic-ai-rates
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-basic-ai-rates,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-basic-ai-rates},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-basic-ai-rates},
note = {Source note amazon-connect-q-setup-basic-ai-rates, checked 2026-10-01}
}