Source note · Amazon Lex bots in Amazon Connect
When touchtone buffering is enabled, Get customer input in Amazon Lex mode clears the buffer before the bot interaction, so digits typed ahead are not passed to the bot.
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect with Amazon Lex
- Subsystem
- DTMF
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · section 'Touchtone buffering', second bullet
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-touchtone-buffer-cleared. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-touchtone-buffer-cleared
BibTeX
@misc{warmtransfer-claim-amazon-connect-lex-bots-touchtone-buffer-cleared,
title = {Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-touchtone-buffer-cleared},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-touchtone-buffer-cleared},
note = {Source note amazon-connect-lex-bots-touchtone-buffer-cleared, checked 2026-09-25}
}