Source note · Amazon Lex bots in Amazon Connect
Get customer input can branch on Lex sentiment before intent matching; the score is based only on the customer's last utterance, and if both negative and positive thresholds are set the negative one is evaluated first.
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect with Amazon Lex
- Subsystem
- Get customer input block
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · section 'Configure for Amazon Lex input', 'Use sentiment override' bullet
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-sentiment-override. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-sentiment-override
BibTeX
@misc{warmtransfer-claim-amazon-connect-lex-bots-sentiment-override,
title = {Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-sentiment-override},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-sentiment-override},
note = {Source note amazon-connect-lex-bots-sentiment-override, checked 2026-09-25}
}