Source note · Amazon Lex bots in Amazon Connect
For chat, Get customer input can initialise the Lex bot with the customer's first message or a manual or dynamic message of up to 1,024 characters; if the initial message attribute is absent from the contact, the contact goes down the Error branch.
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect with Amazon Lex
- Subsystem
- chat
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · section 'Configure for Amazon Lex input', 'Initialize bot with message' bullets and following Note
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-initialize-bot-message. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-initialize-bot-message
BibTeX
@misc{warmtransfer-claim-amazon-connect-lex-bots-initialize-bot-message,
title = {Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-initialize-bot-message},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-initialize-bot-message},
note = {Source note amazon-connect-lex-bots-initialize-bot-message, checked 2026-09-25}
}