Source note · Amazon Lex bots in Amazon Connect
The Get customer input block supports voice contacts, supports chat only when an Amazon Lex bot is used (otherwise chat takes the Error branch), and does not support task or email contacts.
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- Get customer input block
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · section 'Contact types' table
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-gci-channels. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-gci-channels
BibTeX
@misc{warmtransfer-claim-amazon-connect-lex-bots-gci-channels,
title = {Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-gci-channels},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-gci-channels},
note = {Source note amazon-connect-lex-bots-gci-channels, checked 2026-09-25}
}