Source note · Amazon Lex bots in Amazon Connect
DTMF input passed from Connect to a Lex bot is exposed to the bot as the request attribute x-amz-lex:dtmf-transcript, up to 1,024 characters; input ending with the deletion character yields a transcript of [DEL].
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect with Amazon Lex
- Subsystem
- DTMF
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · section 'Additional configuration tips', last bullet and DTMF transcript table
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-dtmf-transcript-attr. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-dtmf-transcript-attr
BibTeX
@misc{warmtransfer-claim-amazon-connect-lex-bots-dtmf-transcript-attr,
title = {Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-dtmf-transcript-attr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-dtmf-transcript-attr},
note = {Source note amazon-connect-lex-bots-dtmf-transcript-attr, checked 2026-09-25}
}