For chat contacts in a Lex interaction, the Get customer input Chat timeout can be set from 1 minute to 7 days.

Checked 2026-09-25

Vendor
AWS
Product
Amazon Connect with Amazon Lex
Subsystem
chat
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-25
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-chat-timeout-range. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-chat-timeout-range

BibTeX

@misc{warmtransfer-claim-amazon-connect-lex-bots-chat-timeout-range,
  title  = {Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-chat-timeout-range},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-chat-timeout-range},
  note   = {Source note amazon-connect-lex-bots-chat-timeout-range, checked 2026-09-25}
}

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