After you claim a number you can immediately call it, and Connect Customer uses the default flows to power that initial experience; to test a customized flow you assign a number to it and call that number.

Checked 2026-09-30

Vendor
Amazon Web Services
Product
Amazon Connect Customer
Subsystem
phone numbers
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-test-call-default-flows. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-test-call-default-flows

BibTeX

@misc{warmtransfer-claim-amazon-connect-instance-setup-test-call-default-flows,
  title  = {Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-test-call-default-flows},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-test-call-default-flows},
  note   = {Source note amazon-connect-instance-setup-test-call-default-flows, checked 2026-09-30}
}

Read in context