Source note · Setting up an Amazon Connect instance
SAML sessions in Connect Customer expire 12 hours after login and the user is logged out even if on a call, so agents working longer must log out of Connect Customer and the IdP and log in again before expiry.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- SAML federation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure SAML with IAM for Connect Customer — Amazon Web Services · tier 2 current vendor documentation · SAML user logging in and session duration > About session expiration
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-saml-session-12h. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-saml-session-12h
BibTeX
@misc{warmtransfer-claim-amazon-connect-instance-setup-saml-session-12h,
title = {Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-saml-session-12h},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-saml-session-12h},
note = {Source note amazon-connect-instance-setup-saml-session-12h, checked 2026-09-30}
}