Source note · Setting up an Amazon Connect instance
AWS recommends under 500 ms end-to-end latency for best call quality, says up to 900 ms combined network and telephony latency may be acceptable, and states that above 900 ms causes significant delay between agents and customers.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- Region selection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Design your Connect Customer contact center for low latency to help ensure call quality — Amazon Web Services · tier 2 current vendor documentation · Best practices list, item 2 sub-items 3-4 and Important box
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-latency-targets. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-latency-targets
BibTeX
@misc{warmtransfer-claim-amazon-connect-instance-setup-latency-targets,
title = {Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-latency-targets},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-latency-targets},
note = {Source note amazon-connect-instance-setup-latency-targets, checked 2026-09-30}
}