Source note · Setting up an Amazon Connect instance
AWS recommends anchoring either the phone numbers or the agents in the AWS Region where they are geographically located; if both are in a different Region from the instance, WebRTC round-trip network latency is extended above 500 ms and call quality may suffer.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- Region selection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Design your Connect Customer contact center for low latency to help ensure call quality — Amazon Web Services · tier 2 current vendor documentation · Best practices list, item 1 and sub-item 1.1
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-latency-anchor. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-latency-anchor
BibTeX
@misc{warmtransfer-claim-amazon-connect-instance-setup-latency-anchor,
title = {Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-latency-anchor},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-latency-anchor},
note = {Source note amazon-connect-instance-setup-latency-anchor, checked 2026-09-30}
}