Source note · Setting up forecasting and scheduling in Amazon Connect
Adherence thresholds can be set per activity and per staffing group up to a maximum of 10 minutes early or late, and threshold changes apply only to future adherence calculations.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- schedule adherence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Schedule Adherence for agent productivity in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · section 'Configure adherence thresholds', Important box
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up forecasting and scheduling in Amazon Connect: source note amazon-connect-forecasting-scheduling-setup-adh-threshold. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-forecasting-scheduling-setup-adh-threshold
BibTeX
@misc{warmtransfer-claim-amazon-connect-forecasting-scheduling-setup-adh-threshold,
title = {Setting up forecasting and scheduling in Amazon Connect: source note amazon-connect-forecasting-scheduling-setup-adh-threshold},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-forecasting-scheduling-setup-adh-threshold},
note = {Source note amazon-connect-forecasting-scheduling-setup-adh-threshold, checked 2026-10-02}
}