Source note · Setting up forecasting and scheduling in Amazon Connect
Schedule adherence metrics (Adherent time, Adherence, Scheduled time, Non-adherent time) appear on the Historical metrics and Real-time metrics pages, and real-time adherence appears in the Agent adherence widget of the Queue and agent performance dashboard.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- schedule adherence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Schedule Adherence for agent productivity in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · section 'Where you can view schedule adherence'
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up forecasting and scheduling in Amazon Connect: source note amazon-connect-forecasting-scheduling-setup-adh-metrics. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-forecasting-scheduling-setup-adh-metrics
BibTeX
@misc{warmtransfer-claim-amazon-connect-forecasting-scheduling-setup-adh-metrics,
title = {Setting up forecasting and scheduling in Amazon Connect: source note amazon-connect-forecasting-scheduling-setup-adh-metrics},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-forecasting-scheduling-setup-adh-metrics},
note = {Source note amazon-connect-forecasting-scheduling-setup-adh-metrics, checked 2026-10-02}
}