Source note · Setting up forecasting and scheduling in Amazon Connect
Under the Custom adherence method each shift activity is mapped to specific agent statuses, and any unmapped status during that activity counts as non-adherent.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- schedule adherence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Schedule Adherence for agent productivity in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · section 'How adherence is determined', Custom bullet
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up forecasting and scheduling in Amazon Connect: source note amazon-connect-forecasting-scheduling-setup-adh-custom. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-forecasting-scheduling-setup-adh-custom
BibTeX
@misc{warmtransfer-claim-amazon-connect-forecasting-scheduling-setup-adh-custom,
title = {Setting up forecasting and scheduling in Amazon Connect: source note amazon-connect-forecasting-scheduling-setup-adh-custom},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-forecasting-scheduling-setup-adh-custom},
note = {Source note amazon-connect-forecasting-scheduling-setup-adh-custom, checked 2026-10-02}
}