Source note · Amazon Connect contact flows and routing profiles
Once a transferring agent is connected to the destination agent through an agent or queue quick connect, the Contact Control Panel offers Join to conference all parties, Hold all, holding the destination agent, or End call which leaves the destination agent and the customer connected.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- Quick connect scenarios for transferring contacts — Amazon Web Services · tier 2 current vendor documentation · Sections User quick connects and Queue quick connects, final numbered step in each
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-warm-transfer-ccp-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-warm-transfer-ccp-options
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-warm-transfer-ccp-options,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-warm-transfer-ccp-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-warm-transfer-ccp-options},
note = {Source note amazon-connect-flows-warm-transfer-ccp-options, checked 2026-09-07}
}