Claim record · Amazon Connect contact flows and routing profiles
When an agent transfers a contact back to a queue using a quick connect, the original enqueue time is used to rank it in the subsequent queue; when a flow or API performs a queue-to-queue transfer, the new enqueue time is used instead.
fact · verified 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-07
Sources
- How routing works in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Section How routing transfers works, the two scenario bullets
Cite this claim
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-transfer-routing-age. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-transfer-routing-age
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-transfer-routing-age,
title = {Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-transfer-routing-age},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-transfer-routing-age},
note = {Claim amazon-connect-flows-transfer-routing-age, verified 2026-09-07}
}