Claim record · Amazon Connect contact flows and routing profiles
A transfer performed by an agent to another agent or to a queue using quick connects in the CCP creates a new contact record with initiation method TRANSFER.
fact · verified 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- contact-records
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-07
Sources
- Contact initiation methods and flow types in your Connect Customer contact center — Amazon Web Services · tier 2 current vendor documentation · Section TRANSFER, opening paragraph
Cite this claim
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-transfer-creates-new-record. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-transfer-creates-new-record
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-transfer-creates-new-record,
title = {Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-transfer-creates-new-record},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-transfer-creates-new-record},
note = {Claim amazon-connect-flows-transfer-creates-new-record, verified 2026-09-07}
}