Source note · Amazon Connect contact flows and routing profiles
The flow-type table documents ten flow types: Inbound flow, Campaign flow, Customer queue flow, Customer hold flow, Customer whisper flow, Outbound whisper flow, Agent hold flow, Agent whisper flow, Transfer to agent flow, and Transfer to queue flow.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- flow-types
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- Use the flow designer in Connect Customer to create flows — Amazon Web Services · tier 2 current vendor documentation · Section Choose a flow type, the Type / When to use table
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-ten-flow-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-ten-flow-types
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-ten-flow-types,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-ten-flow-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-ten-flow-types},
note = {Source note amazon-connect-flows-ten-flow-types, checked 2026-09-07}
}