Claim record · Amazon Connect contact flows and routing profiles
The flow-type table documents ten flow types: Inbound flow, Campaign flow, Customer queue flow, Customer hold flow, Customer whisper flow, Outbound whisper flow, Agent hold flow, Agent whisper flow, Transfer to agent flow, and Transfer to queue flow.
fact · verified 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- flow-types
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-07
Sources
- Use the flow designer in Connect Customer to create flows — Amazon Web Services · tier 2 current vendor documentation · Section Choose a flow type, the Type / When to use table
Cite this claim
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-ten-flow-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-ten-flow-types
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-ten-flow-types,
title = {Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-ten-flow-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-ten-flow-types},
note = {Claim amazon-connect-flows-ten-flow-types, verified 2026-09-07}
}