Claim record · Amazon Connect contact flows and routing profiles
Routing criteria are a sequence of routing steps with optional expiry; Amazon Connect activates the first step when the contact is transferred to a standard queue, moves to the next step when a step expires, and once all steps have expired offers the contact to the longest available agent who has the queue in their routing profile.
fact · verified 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- routing-criteria
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-07
Sources
- Flow block in Connect Customer: Set routing criteria — Amazon Web Services · tier 2 current vendor documentation · Section How routing criteria works, numbered list
Cite this claim
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-routing-criteria-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-routing-criteria-steps
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-routing-criteria-steps,
title = {Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-routing-criteria-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-routing-criteria-steps},
note = {Claim amazon-connect-flows-routing-criteria-steps, verified 2026-09-07}
}