Source note · Amazon Connect contact flows and routing profiles
For an agent-to-queue transfer the flow types run in the order Queue transfer flow, then Agent whisper flow to the destination agent, then Customer whisper flow to the source agent, with a Customer hold flow played to the original caller throughout.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- Contact initiation methods and flow types in your Connect Customer contact center — Amazon Web Services · tier 2 current vendor documentation · Section TRANSFER, sub-bullet Agent to Queue transfer using Queue Quick Connect, summary list
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-queue-transfer-flow-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-queue-transfer-flow-order
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-queue-transfer-flow-order,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-queue-transfer-flow-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-queue-transfer-flow-order},
note = {Source note amazon-connect-flows-queue-transfer-flow-order, checked 2026-09-07}
}