Source note · Amazon Connect contact flows and routing profiles
Handling an outbound contact moves an agent to the bottom of the inbound routing order by default, and a routing profile option named Outbound calls should not impact routing order suppresses that effect.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- routing-engine
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- How routing works in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Bullet list under Here's the logic Connect Customer uses to route contacts, third bullet and its example
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-outbound-drops-agent-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-outbound-drops-agent-order
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-outbound-drops-agent-order,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-outbound-drops-agent-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-outbound-drops-agent-order},
note = {Source note amazon-connect-flows-outbound-drops-agent-order, checked 2026-09-07}
}