Source note · Amazon Connect contact flows and routing profiles
A contact belonging to a queue and channel combination listed only in the manually assigned section of a routing profile is not routed automatically to agents with that profile; agents self-assign it from the worklist app.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- routing-engine
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- How routing works in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Final bullet of the routing-logic list and section How routing works with manual assignment
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-manual-assignment-not-auto. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-manual-assignment-not-auto
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-manual-assignment-not-auto,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-manual-assignment-not-auto},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-manual-assignment-not-auto},
note = {Source note amazon-connect-flows-manual-assignment-not-auto, checked 2026-09-07}
}