Source note · Amazon Connect contact flows and routing profiles
When multiple agents are ready, an inbound contact is by default routed to the agent who has been in the Available status the longest, and contacts within a queue are served first-come first-served by time in queue.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- routing-engine
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- How routing works in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Bullet list under Here's the logic Connect Customer uses to route contacts
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-longest-available-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-longest-available-agent
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-longest-available-agent,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-longest-available-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-longest-available-agent},
note = {Source note amazon-connect-flows-longest-available-agent, checked 2026-09-07}
}