Source note · Amazon Connect contact flows and routing profiles
For a simple inbound voice call the flow types run in the order Inbound flow, Customer queue flow, Agent whisper flow, Customer whisper flow before the caller is connected to the agent.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- flow-sequencing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- Contact initiation methods and flow types in your Connect Customer contact center — Amazon Web Services · tier 2 current vendor documentation · Section INBOUND, summary numbered list
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-inbound-flow-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-inbound-flow-order
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-inbound-flow-order,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-inbound-flow-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-inbound-flow-order},
note = {Source note amazon-connect-flows-inbound-flow-order, checked 2026-09-07}
}