Source note · Amazon Connect contact flows and routing profiles
For all three quick connect types, the contact that the transferring agent was working on hears the Default customer hold flow while the quick connect is in progress unless a different customer hold flow is specified.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- Quick connect scenarios for transferring contacts — Amazon Web Services · tier 2 current vendor documentation · Tip callout at the top of Quick connect scenarios for transferring contacts
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-customer-hears-hold-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-customer-hears-hold-flow
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-customer-hears-hold-flow,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-customer-hears-hold-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-customer-hears-hold-flow},
note = {Source note amazon-connect-flows-customer-hears-hold-flow, checked 2026-09-07}
}