Source note · Amazon Connect contact flows and routing profiles
Routing criteria set on a contact have no effect if the contact is transferred into an agent queue.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- routing-criteria
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- Flow block in Connect Customer: Set routing criteria — Amazon Web Services · tier 2 current vendor documentation · Section Description, fifth bullet
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-criteria-ignored-agent-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-criteria-ignored-agent-queue
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-criteria-ignored-agent-queue,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-criteria-ignored-agent-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-criteria-ignored-agent-queue},
note = {Source note amazon-connect-flows-criteria-ignored-agent-queue, checked 2026-09-07}
}