Claim record · Amazon Connect contact flows and routing profiles
The Set routing criteria block is available in Inbound flows, Customer queue flows, Transfer to agent flows and Transfer to queue flows, and must be paired with a Transfer to queue block to activate the criteria.
fact · verified 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- routing-criteria
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-07
Sources
- Flow block in Connect Customer: Set routing criteria — Amazon Web Services · tier 2 current vendor documentation · Section Flow types, plus Description fourth bullet
Cite this claim
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-criteria-flow-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-criteria-flow-types
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-criteria-flow-types,
title = {Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-criteria-flow-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-criteria-flow-types},
note = {Claim amazon-connect-flows-criteria-flow-types, verified 2026-09-07}
}