Source note · Amazon Connect contact flows and routing profiles
A routing step may combine up to eight attributes with AND and up to three OR conditions each of which may itself carry up to eight attributes; OR and NOT are available only when the criteria are set dynamically, and OR expressions must be at the top level.
Checked 2026-09-07
You can place an AND inside an OR, but not the other way around.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- routing-criteria
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- Flow block in Connect Customer: Set routing criteria — Amazon Web Services · tier 2 current vendor documentation · Section How routing criteria works, bullet list You can use the following items in a routing criteria, plus the following Note
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-criteria-expr-limits. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-criteria-expr-limits
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-criteria-expr-limits,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-criteria-expr-limits},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-criteria-expr-limits},
note = {Source note amazon-connect-flows-criteria-expr-limits, checked 2026-09-07}
}