Source note · Amazon Connect contact flows and routing profiles
AWS warns against placing sensitive information in a Transfer to agent flow because on a cold transfer the transferring agent disconnects before the transfer completes and the flow is then run on the caller, so its content is played to the caller rather than to the agent.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- Use the flow designer in Connect Customer to create flows — Amazon Web Services · tier 2 current vendor documentation · Section Choose a flow type, table row Transfer to agent flow
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-cold-transfer-sensitive-data. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-cold-transfer-sensitive-data
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-cold-transfer-sensitive-data,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-cold-transfer-sensitive-data},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-cold-transfer-sensitive-data},
note = {Source note amazon-connect-flows-cold-transfer-sensitive-data, checked 2026-09-07}
}