Source note · Troubleshooting Amazon Connect flows
If a flow's Lambda invocation is throttled, hits a general service failure (500), or returns an error, Amazon Connect retries up to three times within the timeout and then routes the contact down the Error branch.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Lambda integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Grant Connect Customer access to your AWS Lambda functions — Amazon Web Services · tier 2 current vendor documentation · Invoke a Lambda function from a flow > Invocation retry policy
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect flows: source note amazon-connect-flow-troubleshooting-lambda-retry-policy. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flow-troubleshooting-lambda-retry-policy
BibTeX
@misc{warmtransfer-claim-amazon-connect-flow-troubleshooting-lambda-retry-policy,
title = {Troubleshooting Amazon Connect flows: source note amazon-connect-flow-troubleshooting-lambda-retry-policy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flow-troubleshooting-lambda-retry-policy},
note = {Source note amazon-connect-flow-troubleshooting-lambda-retry-policy, checked 2026-10-02}
}