Source note · Troubleshooting Amazon Connect flows
Agent queues have no hours of operation, so checking hours of operation against an agent queue fails and routes the contact down the Error branch.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- hours of operation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Flow block in Connect Customer: Check hours of operation — Amazon Web Services · tier 2 current vendor documentation · Agent queues
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect flows: source note amazon-connect-flow-troubleshooting-hours-agent-queue-error. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flow-troubleshooting-hours-agent-queue-error
BibTeX
@misc{warmtransfer-claim-amazon-connect-flow-troubleshooting-hours-agent-queue-error,
title = {Troubleshooting Amazon Connect flows: source note amazon-connect-flow-troubleshooting-hours-agent-queue-error},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flow-troubleshooting-hours-agent-queue-error},
note = {Source note amazon-connect-flow-troubleshooting-hours-agent-queue-error, checked 2026-10-02}
}