Source note · Amazon Connect contact records and streams
When an agent transfers a customer to another agent or queue using quick connects in the CCP, the new leg has InitiationMethod TRANSFER and a new contact record is created.
Checked 2026-09-24
This results in a new contact record being created.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- contact model
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Agent event streams data model in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Contact object > InitiationMethod > TRANSFER
Cite this note
APA
WarmTransfer. (2026, September 24). Amazon Connect contact records and streams: source note amazon-connect-data-transfer-new-record. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-data-transfer-new-record
BibTeX
@misc{warmtransfer-claim-amazon-connect-data-transfer-new-record,
title = {Amazon Connect contact records and streams: source note amazon-connect-data-transfer-new-record},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-data-transfer-new-record},
note = {Source note amazon-connect-data-transfer-new-record, checked 2026-09-24}
}