Source note · Amazon Connect contact records and streams
The InitiationMethod values documented in the agent event stream Contact object are INBOUND, OUTBOUND, TRANSFER, CALLBACK, API, WEBRTC_API, QUEUE_TRANSFER, MONITOR, DISCONNECT, EXTERNAL_OUTBOUND, AGENT_REPLY, FLOW and CAMPAIGN_PREVIEW.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- contact model
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Agent event streams data model in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Contact object > InitiationMethod
Cite this note
APA
WarmTransfer. (2026, September 24). Amazon Connect contact records and streams: source note amazon-connect-data-initiation-methods. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-data-initiation-methods
BibTeX
@misc{warmtransfer-claim-amazon-connect-data-initiation-methods,
title = {Amazon Connect contact records and streams: source note amazon-connect-data-initiation-methods},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-data-initiation-methods},
note = {Source note amazon-connect-data-initiation-methods, checked 2026-09-24}
}