AWS adds new fields to the contact record data model over time, states that changes are backward compatible, and recommends that consuming applications ignore newly added fields.

Checked 2026-09-24

Any changes we make to the data model are backward compatible.
Vendor
Amazon Web Services
Product
Amazon Connect Customer
Subsystem
contact records
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-24
Checked
2026-09-24

Sources

Cite this note

APA

WarmTransfer. (2026, September 24). Amazon Connect contact records and streams: source note amazon-connect-data-ctr-schema-additive. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-data-ctr-schema-additive

BibTeX

@misc{warmtransfer-claim-amazon-connect-data-ctr-schema-additive,
  title  = {Amazon Connect contact records and streams: source note amazon-connect-data-ctr-schema-additive},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/amazon-connect-data-ctr-schema-additive},
  note   = {Source note amazon-connect-data-ctr-schema-additive, checked 2026-09-24}
}

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