Source note · Amazon Connect contact records and streams
AWS identifies an internal transfer when the consulted agent enters ACW after the initiating agent and the initiating leg has a TransferCompletedTimestamp; a consult or conference is when the consulted agent enters ACW first.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- contact records transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Identify conferences and transfers by using Connect Customer contact records — Amazon Web Services · tier 2 current vendor documentation · Step 2 > Consult calls, Conference calls, Transfer calls
Cite this note
APA
WarmTransfer. (2026, September 24). Amazon Connect contact records and streams: source note amazon-connect-data-classify-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-data-classify-transfer
BibTeX
@misc{warmtransfer-claim-amazon-connect-data-classify-transfer,
title = {Amazon Connect contact records and streams: source note amazon-connect-data-classify-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-data-classify-transfer},
note = {Source note amazon-connect-data-classify-transfer, checked 2026-09-24}
}