Source note · Amazon Connect contact records and streams
AWS separates an internal consult from a conference by the consulted agent's AgentInteractionDuration: zero for a consult (customer on hold) and non-zero for a conference; the sample code uses a 2-second threshold.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- contact records transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Identify conferences and transfers by using Connect Customer contact records — Amazon Web Services · tier 2 current vendor documentation · Step 2 > Consult calls and Conference calls; Code snippets (INTERACTION_DURN_THRESHOLD, agent_interaction_duration_ms <= 2000)
Cite this note
APA
WarmTransfer. (2026, September 24). Amazon Connect contact records and streams: source note amazon-connect-data-classify-consult-vs-conference. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-data-classify-consult-vs-conference
BibTeX
@misc{warmtransfer-claim-amazon-connect-data-classify-consult-vs-conference,
title = {Amazon Connect contact records and streams: source note amazon-connect-data-classify-consult-vs-conference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-data-classify-consult-vs-conference},
note = {Source note amazon-connect-data-classify-consult-vs-conference, checked 2026-09-24}
}