Source note · Amazon Connect contact records and streams
A STATE_CHANGE agent event fires not only for agent status and conversation state changes but also when agent configuration changes, such as routing profile, its queues, auto-accept, SIP address, hierarchy group or CCP language preference.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- agent event streams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Agent event streams data model in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Event type list, STATE_CHANGE bullet and sub-bullets
Cite this note
APA
WarmTransfer. (2026, September 24). Amazon Connect contact records and streams: source note amazon-connect-data-aes-state-change-config. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-data-aes-state-change-config
BibTeX
@misc{warmtransfer-claim-amazon-connect-data-aes-state-change-config,
title = {Amazon Connect contact records and streams: source note amazon-connect-data-aes-state-change-config},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-data-aes-state-change-config},
note = {Source note amazon-connect-data-aes-state-change-config, checked 2026-09-24}
}