Source note · Amazon Connect Contact Lens
To keep collecting conversational analytics data after a contact is transferred to another agent or queue, another Set recording and analytics behavior block with analytics enabled is needed, because a transfer generates a second contact ID and contact record.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable conversational analytics in Connect Customer conversational analytics — Amazon Web Services · tier 2 current vendor documentation · section 'Important things to know', first bullet
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-transfer-new-block. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-transfer-new-block
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-transfer-new-block,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-transfer-new-block},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-transfer-new-block},
note = {Source note amazon-connect-contact-lens-transfer-new-block, checked 2026-09-30}
}