Source note · Amazon Connect Contact Lens
When a summary is not generated, the analytics output file carries one of the reason codes QUOTA_EXCEEDED, INSUFFICIENT_CONVERSATION_CONTENT, INVALID_ANALYSIS_CONFIGURATION, FAILED_SAFETY_GUIDELINES or INTERNAL_ERROR; insufficient content means fewer than one utterance (voice) or one text/plain or text/markdown message (chat) from each participant.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- generative AI summaries
- Deployment
- multi-tenant
- Region
- see regions page; not all regions
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- View generative AI-powered post-contact summaries in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · section 'Why a summary is not generated'
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-summary-skip-reasons. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-summary-skip-reasons
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-summary-skip-reasons,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-summary-skip-reasons},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-summary-skip-reasons},
note = {Source note amazon-connect-contact-lens-summary-skip-reasons, checked 2026-09-30}
}