Source note · Amazon Connect Contact Lens
Granular redaction is not supported for post-contact summaries; when granular redaction is selected, the summary redacts all PII identified in text and replaces it with a [PII] tag.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- generative AI summaries
- Deployment
- multi-tenant
- Region
- see regions page; not all regions
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- View generative AI-powered post-contact summaries in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · section 'Enable post-contact summaries', procedure for the admin website, step 1c
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-summary-redaction. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-summary-redaction
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-summary-redaction,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-summary-redaction},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-summary-redaction},
note = {Source note amazon-connect-contact-lens-summary-redaction, checked 2026-09-30}
}