Source note · Amazon Connect Contact Lens
To show post-contact summaries on the agent's Contact Control Panel for voice contacts, the block must have call recording on for agent and customer, speech analytics enabled with the Real-time and post-call analytics option, and Post-contact summary selected under Generative AI capabilities.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- generative AI summaries
- Deployment
- multi-tenant
- Region
- see regions page; not all regions
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- View generative AI-powered post-contact summaries in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · section 'Enable post-contact summaries', procedure 'To enable post-contact summaries on the agent's CCP for voice contacts', step 2
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-summary-ccp-realtime. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-summary-ccp-realtime
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-summary-ccp-realtime,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-summary-ccp-realtime},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-summary-ccp-realtime},
note = {Source note amazon-connect-contact-lens-summary-ccp-realtime, checked 2026-09-30}
}