Source note · Amazon Connect Contact Lens
Each speaker turn is classified as positive, negative or neutral; each period of a call is then given a score from -5 to +5 based on sentiment frequency and sentiment streaks, and the overall sentiment score is the average of the period scores.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- sentiment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Investigate sentiment scores during contact conversations using conversational analytics — Amazon Web Services · tier 2 current vendor documentation · section 'How sentiment scores are determined'
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-sentiment-score. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-sentiment-score
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-sentiment-score,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-sentiment-score},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-sentiment-score},
note = {Source note amazon-connect-contact-lens-sentiment-score, checked 2026-09-30}
}