Source note · Amazon Connect Contact Lens
Sentiment analysis is enabled by default when speech or chat analytics is enabled with a language that sentiment analysis supports, and it can be turned off for all agents and customers by deselecting Enable Sentiment Analysis in the block.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- sentiment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable conversational analytics in Connect Customer conversational analytics — Amazon Web Services · tier 2 current vendor documentation · section 'Disable sentiment analysis'
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-sentiment-default-on. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-sentiment-default-on
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-sentiment-default-on,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-sentiment-default-on},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-sentiment-default-on},
note = {Source note amazon-connect-contact-lens-sentiment-default-on, checked 2026-09-30}
}