Source note · Amazon Connect Contact Lens
Both agent and customer call recordings are required to use conversational analytics for voice contacts.
Checked 2026-09-30
Both agent and customer call recordings are required to use conversational analytics for voice contacts.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- enablement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable conversational analytics in Connect Customer conversational analytics — Amazon Web Services · tier 2 current vendor documentation · section 'Enable call recording and speech analytics', step 2
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-recording-required. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-recording-required
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-recording-required,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-recording-required},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-recording-required},
note = {Source note amazon-connect-contact-lens-recording-required, checked 2026-09-30}
}