Source note · Amazon Connect Contact Lens
Choosing real-time analytics for calls provides both real-time insights during the call and post-call analytics after the conversation has ended and After Contact Work is complete.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- speech analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable conversational analytics in Connect Customer conversational analytics — Amazon Web Services · tier 2 current vendor documentation · section 'Enable call recording and speech analytics', step 4b
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-realtime-includes-post. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-realtime-includes-post
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-realtime-includes-post,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-realtime-includes-post},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-realtime-includes-post},
note = {Source note amazon-connect-contact-lens-realtime-includes-post, checked 2026-09-30}
}