Source note · Amazon Connect Contact Lens
With the post-call analytics option, the call recording is analyzed after the conversation and After Contact Work are complete, and AWS says this option provides the best transcription accuracy.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- speech analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable conversational analytics in Connect Customer conversational analytics — Amazon Web Services · tier 2 current vendor documentation · section 'Enable call recording and speech analytics', step 4a
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-post-call-timing. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-post-call-timing
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-post-call-timing,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-post-call-timing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-post-call-timing},
note = {Source note amazon-connect-contact-lens-post-call-timing, checked 2026-09-30}
}