Source note · Amazon Connect Contact Lens
An automated evaluation cannot override a manually submitted evaluation; if an evaluation already exists the automated evaluation fails for that contact and the failure is visible to administrators in CloudWatch.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- performance evaluations
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create a rule in conversational analytics that submits an automated evaluation — Amazon Web Services · tier 2 current vendor documentation · section 'Frequently Asked Questions (FAQ)', question 1
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-eval-no-override. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-eval-no-override
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-eval-no-override,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-eval-no-override},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-eval-no-override},
note = {Source note amazon-connect-contact-lens-eval-no-override, checked 2026-09-30}
}